FAQs

1.How secure is my online order?

When purchasing online using your credit card and PayPal payments, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card and PayPal payments provider's network, where your card and transaction is authorized and approved. Your credit card information and PayPal account is not stored on our servers.

2. Which payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

3. Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

4. How do I place an order?

First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

5. How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter " ç " to " c ".

6. How will my order be fulfilled?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for you. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 1-3 business days), we will process the charges and submit the order for shipment.

7. Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.

8. How long does shipping take & how can I track my package?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
Please be aware a lot of products that ship from China (or parts. ship from China) may be subject to delays due to the Pandemic (COVID-19).

9. Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

10. Can you ship to a P.O. Box or an APO Address?

At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses. We apologize for the inconvenience.

11. Where are your products shipped from?

Our products are shipped from various locations. Some of our brands are shipped from Overseas (mostly China) and can take a little bit longer to ship compared to our brands that are based in the US. Please see on our product pages the shipping time for each product and an estimated delivery time. You will be provided with a tracking number as soon as it's received.

12. Didn't find what you were looking for?

We would be glad to assist you. Visit us at our contact us page and get in touch with an expert for any other queries or concerns.

If you still have any question, please contact us directly at email support@mystichot.com